Family Mental Health Navigator

Family Mental Health Navigator connects families with children who have mental or behavioral health needs to services and the larger service delivery system, to better manage any mental illness, improve the children’s overall health and avoid preventable hospital encounters.

The Family Mental Health Navigator will:

  • Work with providers and families to close loops and ensure that some sort of follow-up care has been directed between the parties providing care.
  • Communicate with schools, counselors, and pediatricians with families’ consent to coordinate services on behalf of families.
  • Assure that services are congruent with the age, strengths, supports, and cultural framework of the individual being served.
  • The Family Mental Health Navigator will be trained in Level 2 and 3 Triple P (Positive Parenting Program) and will implement as needed with referral calls.
  • Make referrals as appropriate to Children & Family Resource Center programs for caregiver support


Phone and Text Support

988 Suicide & Crisis Lifeline: call or text 988 – available 24/7 with free and confidential support for people in distress. 

Crisis Text Line: text “HOME” to 741-741 – available 24/7 with free emotional support and information from trained volunteers for any type of crisis.

Teen Line: Call 800-852-8336 or text “TEEN” to 839863 – available 9-12pm EST with highly trained teen listeners who provide support, resources, and hope to any teen who is struggling.

Trevor Lifeline: 866-488-7386 or text 678-678 – available 24/7 with free, confidential support for LGBTQ young people.

VAYA Health’s Access to Care Line: call 800-849-6127 – available 24/7 for immediate crisis intervention by phone and provide information on how to get help in person.

Veterans Crisis Line: call 800-273-8255 PRESS 1 or text 838255

NAMI NC HelpLine: call 800-451-9682 or text 919-999-6527 – available Monday-Friday, 8:30am-5pm EST with information and referrals to resources for North Carolina residents (NOT a crisis line).

Support for Parent and Caregivers

The Parent Support Network – National virtual meetings held weekly for any parent or guardian who is concerned about their kids ages 1-25 who struggle with anxiety, depression, mood dysregulation, or other emotional, behavioral or mental health problems.

The Jed Foundation Family Resources  – Because thriving in adulthood requires more than just facts learned in classes, the Jed Foundation’s Set to Go program provides information, tools and guidance to help you and your student through the transition out of high school and onto the next step

Interactive Tools

Know the Signs (California Mental Health Services Authority)

How Right Now: Finding What Helps (CDC)

Tools for Supporting Emotional Wellbeing in Children and Youth (National Academies)

MHA Screening: Online screening is one of the quickest and easiest ways to determine if you’re experiencing symptoms of a mental health condition. Screens from Mental Health America are free, confidential, and scientifically validated.

Sound interesting to you or someone you know?

For more information,
please contact:

Emily Balcken
(828) 698-0674 Ext. 142
[email protected]